Name of purchaser:
Hours available: :
How long has unit been down? minutes
Brief description of problem:
Is the unit plugged directly into an electrical outlet?
Is the unit sharing a circuit with other equipment?
Is the breaker trupped or fuse blown?
Has the thermostat been adjusted?
Is the thermostat set to the coldest setting?
Has the unit been defrosted recently?
Is the unit at least 4-6 inches away from all walls?
Parts Warranty - Metalfrio warrants that parts supplied shall be free of defects in material and workmanship for a period of eighteen (18) months from date of original purchase. The parts warranty provides repair or replacement at Metalfrio's discretion of parts found to be defective. Customer could be required, at Metalfrio's request, to ship back defective parts. Compressor is covered for a period of five (5) years as a parts replacement only warranty.
Metalfrio is solely responsible for dispatching an authorized repair service technician to perform warranty services. Repair services provided by any other service provider will void the warranty.
Metalfro reserves the right to invoice for and collect from the customer actual and replacements costs in the event the warranty claim is deemed to be a nuisance claim and not associated with a defective product or part. Metalfrio reserves the right to replace parts or equipment with equal value. The customer is responsible for transportation.