Call Center

Metalfrio Solutions has its own technology to manage the entire customer service process through an internet system called Cold Service, which manages all phases of the process, from registering the call at the Call Center to the service calls by the Metalfrio authorized assistance network technician, which allows a close follow-up of each case. 

Authorized Technical Assistance Network
The largest and most efficient Technical Assistance Network in Brazil 

With its own training system, Metalfrio Solutions has put together the largest and most qualified service network in the Americas.

Our network of more than 2,300 qualified technicians receives training and recycling through e-learning programs that are constantly updated based on field statistics in problem detection. This way, all our technicians are qualified to quickly solve malfunctions and provide the most intelligent preventive and corrective maintenance.

Metalfrio Solutions offers all the solutions customers need to ensure that their product is always safe and well displayed at the point of sale so they make the best possible use of their investment.

The same efficiency shown in Brazil is replicated in several South American countries through Official Service Providers, responsible for managing the entire Technical Assistance network in its country of origin. See below who these partners are and in which countries they are located.

ARGENTINA
Bsh Electrodomesticos S.A
Av. Cordoba, 5160
Buenos Aires – Argentina
Phone: 54 11 4778 5260
werner.pajung@bshg.com
Werner Pajung

BOLIVIA
Byb Continental SRL
Av. Virgen de Cotoca 4º y 5º Anillo
Santa Cruz de La Sierra – Bolívia
Phone: 591 3346-8800
byb@cotas.com.bo
Eduardo Pessoa

CHILE
Nuova Service
Santo Domingo, 4780
Santiago – Chile
Phone: 56 2 392-7300
paolodeferari@nuovaservice.cl
Paolo de Ferari

ECUADOR
EcoServicios
Calicuchima 1805 entre Esmeraldas e Jose Mascote
Guayaquil – Equador
Phone: 099 484-029
ecoserviciosecuador@yahoo.es
Henry

PARAGUAY
Jmc Ingeniería Termomecánica
Hernandarias 1142 c/ Jejuí
Asunción – Paraguai
Phone: 595 21 425-576
jorgemch@jmcsa.com.py
Jorge Mercado

PERU
Felipe Kikuchi & Asociados SAC
Av. Javier Prado Este 1970
San Borja de Lima – Peru
Phone: 511 225-2509
ventas@fk-asociados.com
Felipe Kikuchi

Vendtech Vend S.A.C.  
Calle los Asteroides 115 – 117
Lima – Peru
Phone: 511 252-3003
agarcia@vend.com.pe 
Anderson Garcia

URUGUAY
Iberki S.A.
Santa Lucia, 4112
Montevideo – Uruguai
Phone: 598 1 304-3751
waltertorres@adinet.com.uy
Walter Torres

VENEZUELA
Servicio Tecnico Zugna
Calle El Cuji, 78 – Marcano
Juan Griego – Venezuela
Phone: 0414 092-7078 / 0295 253-5896
serteczugna22@gmail.com
Julio Fária

Services available in Brazil; ask your distributor or representative about this service’s availability in your country.